To assist you in selecting from our LINNEA fragrances, we offer a range of sample kits (.5 oz. candles in all of our Classic, Seasonal, and Botanik scents). These are available for purchase are non-refundable. Please note that if you decide to place an initial order with us within 30 days of receiving your sample kit, we will issue a credit for the full amount of the pod kit on your future order. Our included catalog also goes into detail on our story and each scent's inspirations and notes. To finalize our wholesale partnership we will need an Indiana Sales Tax Exemption form (required by our state), credit card authorization form, and an opening order.

Orders can be made by phone, at 317-324-4002 (M-F,8-4 EST), by email at wholesale@linneaandco.com, or on our wholesale online ordering platform. All domestic and international orders are shipped under prepaid conditions. We accept Visa, Mastercard, American Express, and payment by direct deposit or ACH. Please note all credit cards will be charged at the time of order. You have until the next business day at 8 am EST to change or cancel your order. After that time, your order may be fully processed, and LINNEA may not be able to accommodate changes or cancellations.

Our minimum opening order is $450. Reorders are $200. All orders must be placed in case pack quantities.

Orders are shipped prepaid via the LINNEA® UPS Ground account but can honor third-party shipping requests or local pick-ups with a shipping or handling fee applied. Expedited or alternate shipping method requests must be approved prior and will incur additional handling charges. A $25 pallet fee will be included in your shipping and handling costs if your shipment reaches such requirements. Since LINNEA® products are handcrafted in small batches, please allow a five (5) to ten (10) business day turn around from the time of order. During peak seasons and holiday times, lead time may be longer so please call for special accommodation should a faster turnaround time be needed. We reserve the right to halt shipments during periods of extreme heat and cannot guarantee the condition of candles or temperature-sensitive products during such periods. If shipments are made during extreme heat conditions, additional packaging fees will be applied. For international orders, all orders are shipped F.O.B. Carmel, Indiana 46032.

At LINNEA, we take great pride in producing the highest quality products available. Slight variations are considered a part of the unique handcrafted process and are to be expected. If you are dissatisfied with your order, contact us within five (5) days of receipt of your merchandise to resolve. Any unauthorized returns or refused orders will be charged a 20% restocking fee plus all freight charges.

Freight damages are the responsibility of the carrier. Damage from shipping must be reported within five (5)days of the shipment’s receipt and requires a photograph of the damaged goods along with a full description of the issue emailed to wholesale@linneaandco.com. Keep all packaging materials and do not use the product(s) until the shipping issue has been documented with the carrier. LINNEA will file a carrier claim on your behalf. LINNEA will replace the damaged goods or issue a refund on the original form of payment at our discretion. If the customer’s shipping carrier account was requested and used, all claims for damages and shipping issues are the customer’s responsibility.

We are currently limiting the number of US-based online-only retailers. If you are interested in selling online, please send a link of your store’s website to wholesale@linneaandco.com.For approved online stores, product pricing must be MAP/MSRP. LINNEA® may not be sold on Amazon.com, EBay.com, or any other unauthorized 3rd party resale website. We reserve the right to revoke wholesale partnerships for all unauthorized reselling or pricing below MAP/MSRP.

LINNEA carefully reviews the location of all retailers to protect territories. LINNEA reserves the right to determine exclusivity based on annual order volume, zip code, and other criteria. LINNEA cannot guarantee all territory protection but will research proximity to existing customers to the best of our ability per each new inquiry received. For an account to remain active and the aforementioned territories protected, an order must be placed at least once every six (6) months. Partners with no account activity over a six (6) month period may be closed and subject to opening order minimums or revoked payment terms. We reserve the right to sell to another retail partner if the terms are not met.