NEW CUSTOMERS: LINNEA® is a wholesale company and sells to “the trade” only. By submitting an order, you are certifying that you are ordering for a legitimate business and are recognized at the federal and state level to make tax-exempt purchases for resale. We reserve the right to request a tax ID and to reject any application that we feel is not authentic.
ORDER MINIMUMS: Our minimum opening order is $450. Reorders are $200. All orders must be placed in case pack quantities.
ORDERING & TERMS OF PAYMENT: Orders can be made by phone, at 317-324-4002 (M-F, 8-4 EST), by email at wholesale@linneaandco.com, or on our wholesale online ordering platform. All domestic and international orders are shipped under prepaid conditions. We accept Visa, Mastercard, American Express, and payment by direct deposit or ACH. Please note all credit cards will be charged at the time of order. You have until the next business day at 8 am EST to change or cancel your order. After that time, your order may be fully processed, and LINNEA® may not be able to accommodate changes or cancellations.
NET 30 TERMS OF CREDIT: Net 30 terms with a completed credit application are only available to active domestic customers after three (3) consecutive pre-paid invoices. The exception to this policy is only for the following industries: hotels and multi-point stores with a consolidated accounts payable department. Net 30 payments must be made by check or ACH only. We do not accept credit/debit cards for terms. Delinquent accounts are subject to a service charge of 3.5% on the past due balances starting 30 days after the date of invoice, as well as possible revocation of the Net 30 terms. If the need for collection arises, all collection fees are to be paid by the customer and litigated in Hamilton County, Indiana. There is also a $25 fee for any returned checks.
TERRITORIES AND TERMS: LINNEA® carefully reviews the location of all retailers to protect territories. LINNEA® reserves the right to determine exclusivity based on annual order volume, zip code, and other criteria. LINNEA® cannot guarantee all territory protection but will research proximity to existing customers to the best of our ability per each new inquiry received. For an account to remain active and the aforementioned territories protected, an order must be placed at least once every six (6) months. Partners with no account activity over a six (6) month period may be closed and subject to opening order minimums or revoked payment terms. We reserve the right to sell to another retail partner if the terms are not met.
ONLINE RETAIL POLICY: We are currently limiting the number of US-based online-only retailers. If you are interested in selling online, please send a link of your store’s website to wholesale@linneaandco.com. For approved online stores, product pricing must be MAP/MSRP. LINNEA® may not be sold on Amazon.com, EBay.com, or any other unauthorized 3rd party resale website. We reserve the right to revoke wholesale partnerships for all unauthorized reselling or pricing below MAP/MSRP.
SHIPPING: Orders are shipped prepaid via the LINNEA® UPS Ground account but can honor third-party shipping requests or local pick-ups with a shipping or handling fee applied. Expedited or alternate shipping method requests must be approved prior and will incur additional handling charges. A $25 pallet fee will be included in your shipping and handling costs if your shipment reaches such requirements. Since LINNEA® products are handcrafted in small batches, please allow a five (5) to ten (10) business day turnaround from the time of order. During peak seasons and holiday times, lead time may be longer so please call for special accommodation should a faster turnaround time be needed. We reserve the right to halt shipments during periods of extreme heat and cannot guarantee the condition of candles or temperature-sensitive products during such periods. If shipments are made during extreme heat conditions, additional packaging fees will be applied. For international orders, all orders are shipped F.O.B. Carmel, Indiana 46032.
CLAIMS: Freight damages are the responsibility of the carrier. Damage from shipping must be reported within five (5) days of the shipment’s receipt and requires a photograph of the damaged goods along with a full description of the issue emailed to wholesale@linneaandco.com. Keep all packaging materials and do not use the product(s) until the shipping issue has been documented with the carrier. LINNEA® will file a carrier claim on your behalf. LINNEA® will replace the damaged goods or issue a refund on the original form of payment at our discretion. If the customer’s shipping carrier account was requested and used, all claims for damages and shipping issues are the customer’s responsibility.
RETURNS: At LINNEA®, we take great pride in producing the highest quality products available. Slight variations are considered a part of the unique handcrafted process and are to be expected. If you are dissatisfied with your order, contact us within five (5) days of receipt of your merchandise to resolve. Any unauthorized returns or refused orders will be charged a 20% restocking fee plus all freight charges.
PRICING: We respectfully request all LINNEA® products be priced at or above our MAP/MSRP in your retail location or online store. Wholesale and MAP/MSRP prices are subject to change without notice. We reserve the right to revoke wholesale partnerships for pricing below MAP/MSRP.
I state that the above application information is valid and is submitted for establishing a wholesale account with LINNEA®. I have attached my resale certificate for verification of my tax-exempt status. I have read and agree to the Terms and Conditions stated above.
REV. 01/01/25